USPS procedures--help!!

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I don't understand how there could have been 2 delivery scans by the same mail carrier, on the same package. That's rather strange, I wonder where this carrier will be sorting mail next week???
 
I'm a bit late to the party, but have had a couple incidents recently where my customers
had not got a package ,USPS Priority, and inquired. The packages were shown on the tracking as delivered several days earlier, but were NOT.
One Gent inquired at his local p.o. and next day, it magically was delivered. :rolleyes:
I wonder if corners are being cut in the delivery chain at our
post offices..they are not financially healthy, or so they claim.
 
bitshird said:
I don't understand how there could have been 2 delivery scans by the same mail carrier, on the same package. That's rather strange, I wonder where this carrier will be sorting mail next week???
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Even though I am in the city limits, we have a contract carrier that delivers in a little red Ford Ranger that I'm sure has probably had 5 transmissions replaced judging by the way she goes from box to box.
 
jpr28056 said:
Even though I am in the city limits, we have a contract carrier that delivers in a little red Ford Ranger that I'm sure has probably had 5 transmissions replaced judging by the way she goes from box to box.
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We have a similar situation here in rural TN. wit contract carriers, but I still have a hard time trying to understand the two delivery scans nearly 3 hours apart?
 
Jeff
It is funny that the shipping software has you only doing left turns, Mythbusters just did an episode on only making right turns saved gas and time, and one of the delivery companies plan there deliveries so the trucks only make right turns, there test showed that it saved time and gas to only make right turns, might want to show it to your bosses, it looks like UPS is peddling a bad product.
 
bitshird said:
We have a similar situation here in rural TN. wit contract carriers, but I still have a hard time trying to understand the two delivery scans nearly 3 hours apart?
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The 9:00 am scan is probably when the carrier was given the package by the inside clerk to be delivered, the 12:00 pm scan should be the one that is scanned by the carrier as he or she is making the delivery.
 
maxman400 said:
The 9:00 am scan is probably when the carrier was given the package by the inside clerk to be delivered, the 12:00 pm scan should be the one that is scanned by the carrier as he or she is making the delivery.
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Both scans were done with the same scanner. I questioned the carrier and she couldn't explain it.
 
ed4copies said:
:eek::eek:She spent three hours looking for the switch on the blanks!!:rolleyes::rolleyes::rolleyes:
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You owe me a new keyboard Ed.

Max, you are right that the USPS takes the complaints seriously. My cousin was a postal inspector before becoming a postmaster. They have access to some seriously high tech equipment. Anything that could be considered mail fraud was a big deal to them.

For the record I never have had any issues getting things from anybody on this site.
 
ed4copies said:
Jeff drives semis.

Ever seen a semi hang a ralph???

Traffic lights be darned, full speed,,,,,,,,,, CRASH!!!!
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Well said Ed....you might gave to drive a semi and make a right turn and a left turn to see what is easiest. I have driven 2 million miles in a Semi, so for me, right, left, reverse, whatever I have to do is no big deal at all. But a left turn is always safer than a right turn in a 73 foot long truck no matter how good a driver you might be.

Passing a truck on the highway is the same thing too. Pass on the left side only!!! Pass on the right, we bury you tonight.
 
I have filed the complaint. Got a call from the floor supervisor yesterday basically just saying that he was working on it. He said he had talked to the carrier (which I had already done) and she told him it was scanned and only could have been scanned when it was delivered. I then asked him why there was a delivery scan at 9 am and another at noon. He kind of stuttered and said he would call me back. I don't expect to hear from them again soon but I will call them back if I have not heard anything at the end of the week.
 
ed4copies said:
Here's the question:

Suppose you ship something priority mail. Several days later you track it and the tracking says it was delivered. Then, the intended recipient calls to tell you they did not receive it.

I tell the recipient to ask his mail carrier--he replies (the next day) that the mail carrier has no recollection of the package.




MY interpretation-the package MADE IT to the post office for the recipient and was handed to the mail carrier. I would go to the Postmaster at that post office and ask for an explanation.

Does anyone know the definitive answer or have experience in a situation like this??

I currently have three such situations, not all in the same post office--but all equally "strange".

HELP!!!!!
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I was a rural delivery driver for the PO about 8 years ago. I don't know if the method is different now but back then anything with delivery confirmation I scanned at the house.

Now here is the catch -- if you use delivery confirmation and insure the package they will not payout for a 'lost' package because they will claim it was "delivered" because of the confirmation. So if you continually getting lost packages don't use priority and use insurance they will have to payout. My guess though if you are having continual problems with it's 'delivered' and it's not is either the customer is full of it or someone is stealing the package after the fact.

As for a postal carrier not remembering they had a package or not b.s.. You have to drag out a hand held device to scan these packages and enter in information (least you did then) so the carrier should at least remember the area he had confirmations.
 
Rob, the thing that I keep bringing up with the post office is that there were two delivery scans on this package. One at 9 am and another at 12. My route carrier doesn't leave the station until about 10 am so that's what I'm trying to point out to them.

Rob73 said:
I was a rural delivery driver for the PO about 8 years ago. I don't know if the method is different now but back then anything with delivery confirmation I scanned at the house.

Now here is the catch -- if you use delivery confirmation and insure the package they will not payout for a 'lost' package because they will claim it was "delivered" because of the confirmation. So if you continually getting lost packages don't use priority and use insurance they will have to payout. My guess though if you are having continual problems with it's 'delivered' and it's not is either the customer is full of it or someone is stealing the package after the fact.

As for a postal carrier not remembering they had a package or not b.s.. You have to drag out a hand held device to scan these packages and enter in information (least you did then) so the carrier should at least remember the area he had confirmations.
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jpr28056 said:
Rob, the thing that I keep bringing up with the post office is that there were two delivery scans on this package. One at 9 am and another at 12. My route carrier doesn't leave the station until about 10 am so that's what I'm trying to point out to them.
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Post office quality of employees just keeps getting lower and lower. Every time I used the package pickup service my carrier would put me down as mail hold. (ticket colors are the same so he was not even reading the ticket) I was not getting my mail for over a week every time I used the service. To top it off the carrier could see me in my shop every day so he knew I was home. After repeated calls, talking to the supervisors and being assure the problem would not happen again it still did not get fixed. I eventually had to pay them a personal visit and talk direct to the post master and give her a piece of my mind. The problem has not reoccurred since.
 
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