New Jr. Gent/Statesman RB Nib vs old nib

[sandking]

Originally posted by arioux
<br />Just innaceptable. I have a funny feeling about this company and start to have more than enough. High price, high problems!!

What serious company would change a product, without advising it's custommer and worst, showing an image in a catalog and sending an other different product. Bad bad bad[!]

They talk nice, show some great service when they can but at the end, they just proved me that they don't give a dam about their client. I have 5 kits that will probably go to the trash can. <b>Can not even make them for my kids, they look like phallus</b>[V] and no one out of 13 people i show it to liked it.

Finish for me period.


Alfred

Are you serious?

 

[Jim in Oakville]

Originally posted by arioux
<br />Just innaceptable. I have a funny feeling about this company and start to have more than enough. High price, high problems!!

What serious company would change a product, without advising it's custommer and worst, showing an image in a catalog and sending an other different product. Bad bad bad[!]

They talk nice, show some great service when they can but at the end, they just proved me that they don't give a dam about their client. I have 5 kits that will probably go to the trash can. Can not even make them for my kids, they look like phallus[V] and no one out of 13 people i show it to liked it.

Finish for me period.


Alfred

Hi Alfred,

Send me an email, I will buy them from you...

[]

 

[DCBluesman]

Regardless of the position you take on the changes, CS USA still does a fine job with customer service.

Good afternoon Lou,

I want to thank you for your email to us. I’m sorry you are unhappy with the pens. You are more than welcome to return those and we will exchange those for the fountain pens. I will honor the 25% discount that those pens were purchased under. Just send them back to us through the mail and we will take care of it as soon as we receive them. If you have any questions, please feel free to contact us. Thank you again and have a nice day.

Happy New Year!

Sincerely,

Emily Clift
Customer Service Manager
Craft Supplies USA
1-800-551-8876

 

[ed4copies]

Originally posted by DCBluesman
<br />Regardless of the position you take on the changes, CS USA still does a fine job with customer service.

Good afternoon Lou,

I want to thank you for your email to us. I’m sorry you are unhappy with the pens. You are more than welcome to return those and we will exchange those for the fountain pens. I will honor the 25% discount that those pens were purchased under. Just send them back to us through the mail and we will take care of it as soon as we receive them. If you have any questions, please feel free to contact us. Thank you again and have a nice day.

Happy New Year!

Sincerely,

Emily Clift
Customer Service Manager
Craft Supplies USA
1-800-551-8876

Lou,

They ARE wonderful folks.

But the cynic in me says they are GOOD at customer service because they make so many mistakes!!! We all gain from our experience!

(Of course, they COULD just have some highly-paid consultant type who TRAINS them well!!!)[][]

 

[RussFairfield]

It has not always been good for Craft Supplies on the Internet. There was a time when they were a very abused company for their POOR customer service. I have never had a problem, but there were a lot of people who did. Add to that the tendency to "pile on" when somebody is down.

They have indeed learned from their mistakes because it was good for business. I don't think they would still be around if the bad press they were getting 5 years ago was still going on.

 

[ed4copies]

Interesting, Russ!

I was not on the internet in that time frame, but I dealt with CSUSA and never HAD a problem. Then again, we (penturners) were frequently told the "kits" were a starting point, we should be able to modify them to work. This was NOT specifically from CSUSA, it went throughout the "industry".

(Russ, I realize you know this, you were turning at that time, too. However, the newer guys should realize we expect a LOT more now than we did then!!)