"Exotics" partially down-Wed

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Sorry

Ed,
Sorry that you are having issues with your provider.
Also sorry that there are people here who need to take a swipe when someone is down.

Wish some people were man enough to be a man about it as well

Once again, Sorry you are having a down day

Jerry
 
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PTownSubbie said:
Ed,

Have you guys looked into a different provider? It seems like there should be some terms of use as far as how much content can be downloaded per day. I know when we setup my site, we had to choose different plans based on the amount of traffic we expected.

Maybe it is as easy as uping your usage contract? Just a few thoughts...
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Ya know Fred, Dean just located a great solution from our existing supplier. Seems this COULD have been solved this morning for $30 a month "Upgrade". That would have been a "no-brainer" this morning.

But their SALES department never mentioned this as an alternative. The nice gentleman who labored with English just told me he was not able to help resolve this problem. He continued that there were NO managers on his premises who could change the situation. But it would be handled in twenty minutes--it wasn't. It still isn't.

The email to their owner is unanswered. Yes, we probably could start legal action, but that probably won't help YOU order NOW.

As a business owner, I am ALWAYS frustrated when "underlings" plead "no ability to do that".

For now, that is where we sit. Things are being done, but nothing will be evident for a while.

I'm simmering.
 
Bruce don't you realize that when it's up and running at full speed again Ed will have her working 24/7 to catch up...:wink::rolleyes:
 
BRobbins629 said:
I'm thinking this is a good thing for the Princess. Maybe she can get to bed early tonite.
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Nice sentiment Bruce, and I know you mean it.

I stew publicly, Dawn stews more privately. But, she won't do a lot of sleeping.

"We had TWICE that volume and they didn't SAY anything!!" "How can they SHUT DOWN the site, with no notice!!"

etc.
 
ed4copies said:
The nice gentleman who labored with English just told me he was not able to help resolve this problem.

As a business owner, I am ALWAYS frustrated when "underlings" plead "no ability to do that".
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You have to love it when the person that is trying to help you can hardly speak English..... Is it a large enough company that has an overseas call center?

You know he was only following a checklist and really doesn't understand the product that he is selling...

I can feel your pain Ed. If the person that is on the phone can't help me, I continue to ask for their boss. I try to never take "No" for an answer but sometimes their persistence can just wear a person out!!
 
Ed, Sorry to hear about the site problems. Its "Hell" when your at the top and lots of us will be suffering right along with you until its fixed. I for one need my daily dose of Exoticblanks.com . Im just glad I have a small stash of blanks from there to hold me over. :)

I'm looking forward to seeing some of your new pens posted and hearing about the new resins available to us turners. Im just glad we have Exotics to help us find these rare and special materials. Not to mention the friendships.

Thanks Ed and Dawn for all of your work, time and dedication to filling our needs. I, like many here, appreciate it.
 
Ed, you and Dawn deserve your own server. They're cheap (under a grand) and you can then pay only ten or twenty bucks a month to colocate it somewhere nearby. ISP's are everywhere now, even in small rural towns in God's Country, er, um, Wisconsin!

and for the rest of you, hehehe, I got my order in before it went down and it was delivered today!!!!!!!
 
Yup

ed4copies said:
They say, "Success breeds success!!!" Well that is not always true.

Thanks, in great part to the folks on IAP, there are times Exotics has very high traffic. We are happy to have built a popular "place to visit" with "cool toys" for turning pens.

Unfortunately, our web host possesses the "customer service skills" of a deaf elephant. So, if you attempt to go to Exotics, you may not be able to access the site. This morning they determined that our traffic was putting a strain on their server, so they "limited" the traffic.

Dean is furious, since he had this issue in May and resolved it---since then the webhost has NOT said anything and the "gas gauge of use" has been in the green.

So, for the moment, I am explaining WHY exotics may not open for you. I have spoken with the "no service" sales group and written an email to the owner of the site. Before I publicly launch on a smear campaign, I want to give them a fair shot at rectifying this problem.

Stay tuned---but SORRY for the disruption at Exotics. We hope we will be back to normal soon.

Ed & Dawn
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I got turned away this morning...implied there might be maintenance, etc.
 
Parson said:
Ed, you and Dawn deserve your own server. They're cheap (under a grand) and you can then pay only ten or twenty bucks a month to colocate it somewhere nearby. ISP's are everywhere now, even in small rural towns in God's Country, er, um, Wisconsin!

and for the rest of you, hehehe, I got my order in before it went down and it was delivered today!!!!!!!
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We HAVE talked about that. Thought we could house it at Pro-Copy. But, it appears that we would have to have a superfast connection (makes sense) and that is NOT in the cards, in this neighborhood.

Doesn't mean it won't happen, just not HERE.

Thanks for the suggestion though--all "thoughts" are worth entertaining.
 
Ed, Hope you get the problems worked out, you are providing a good service to 99.999326% of the members here and are filling a gap other big name vendors can't or won't!

Give 'em hell!
 
Texatdurango said:
Ed, Hope you get the problems worked out, you are providing a good service to 99.999326% of the members here and are filling a gap other big name vendors can't or won't!

Give 'em hell!
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WOW, George----go get some oxygen---that ALTITUDE IS getting to you!!!!

(Thank you--we've had our ups and downs, but you always have my respect--especially now that the guy that was the center of our "debate" doesn't speak to me!!!:confused::confused::confused:)
 
hmmmm

PTownSubbie said:
You have to love it when the person that is trying to help you can hardly speak English..... Is it a large enough company that has an overseas call center?

You know he was only following a checklist and really doesn't understand the product that he is selling...

I can feel your pain Ed. If the person that is on the phone can't help me, I continue to ask for their boss. I try to never take "No" for an answer but sometimes their persistence can just wear a person out!!
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Pretty big assumption that they know who their boss is....or where he lives.
 
nytefaii said:
Looks like the site is back up. Everyone should go flood it and crash it again :tongue:
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PLEASE DON'T!!!!


Poor Dean has worked all day on his end. Apparently he got a "Papal decree".

I am "personna non grata".

And Dawn---well she goes between "YEAH, its UP"! Followed by "Those (wonderful folks who run the host!!)":mad::mad::mad:
 
Its up... And I have to BELIEVE that its going to be faster than ever. This is a case where if the provider would have given me some IDEA that there was something that needed to be looked at, it would have been faster before.

Instead they locked it down because of data that they wouldn't give us direct access to or a clue ahead of time. Now that they did, I was able to tweak the problem area.

GRRR...

So... DON'T be afraid to hit it... I think we are good...
 
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I for one have nothing but good to say about Ed, Any dealings that I have had have been excellent. I enjoy his wisdom in the posts he enters. Hope your server problem is worked out soon.
 
So Dawn is running around and excitedly shouting to all who will hear "It's finally up..It's up..now I'm in for a workout"..:eek::eek::eek:

That was to easy!

As a relative newbie myself...I enjoy dealing with exotic blanks!!!
 
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I think that's battleship armaments---sure do miss Cav when I need these details!!!!

An old friend who got tired of the flak.
 
After all this, I'd be hunting a new host. They'll do it to you again, and you'll have the same frustration. Just make sure the <fine hosting service> is not listed as the tech contact on your registration before you make the change.
 
ed4copies said:
I think that's battleship armaments---sure do miss Cav when I need these details!!!!

An old friend who got tired of the flak.
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OMG ... LOL 16" guns.. That makes sense... I was picturing gunning a car (ie 16" rims )..

Funny how we can speak the same language and NOT speak the same language at the same time.
 
For reasons that will become clear soon, I am writing a short history of the USS Wisconsin (saw action in WWII, Korea, Vietnam and first Iraq). I thought that was what I read (16" guns fired for cover in Korea).

Arkie, I hope you don't mind, but I will process your order from the weekend tomorrow--I have used all the energy I had today.

Sleep, food, site's back up--all will be better tomorrow.

Ed
 
Ed, get some rest, a man of your age after a day like today needs to relax. But get your old a$$ back to work first daylight we need your merchandise.
 
Ed - I'm in absolutely no rush. Put it off til next week if you need to. At least get caught up on your sleep and other customers first.

Does exotics sell tee shirts with big number FOURs on them? I thnk I know somebody that needs one.... :)
 
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I'm glad that you got your web host issue resolved for now, I'm a fan of the stuff you have and I hope that one day I can afford to purchase some items there...
 
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