Originally posted by mrplace
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Originally posted by ctEaglesc
<br />Should I demand that Bill install an answering machine just so he knows I called him and want him to call me to take my order? Absurd again.
Just about as absurd as your comments regarding the great people at Woodturningz.
There is no absurdness to it. A company that practically requires you call them to place an order, and then constantly get an answering machine, is NOT customer oriented. Different things are important to you than they are for me, that’s why I choose to do business with someone who I feel meets my needs as a consumer. Obviously I am not a lone opinion or this thread would have never started.
Absurd is setting up a business that intentionally requires customers to call to make orders and/or see if they stock something, then having an answering machine routinely, not occasionally, take the call, and then take as long as three days to return the call. I can't attest to anyone else’s experiences, only my own. But it is proven statistics, if there is one unsatisfied customer willing to voice their dissatisfaction, there are ten more who don't.