X-Pert computer help?

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TomW

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Mar 23, 2009
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I have a desktop computer that wont boot. Hangs at the startup screen before you get a chance to choose bios setup, etc.

I've tried my usual troubleshooting (canned air, check for loose connectors, swift kick, etc). The hard disk (SATA) is spinning and quiet.

I suspect hard disk or power supply, but don't want to start purchase/replace/purchase/replace without some x-pert advise.

Appreciate suggestions.

Tom
 
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Hmmm.... I no expert but I'll give my standard computer advice to all those lovely PC users :wink::

Get a MAC!

Problem solved (no really, it will not have any of those problems)


Anyway, Hope you get it figured out! Good Luck!
 
Are you getting the blue screen of death???? Could be a few things, blue is bad. Hard drive may be crashed. If drive is spinning its getting power. Could be a virus too............Good luck.
 
Are you getting the blue screen of death???? Could be a few things, blue is bad. Hard drive may be crashed. If drive is spinning its getting power. Could be a virus too............Good luck.
No death screen. Just the one that says the motherboard brand.
 
If your system hangs after displaying the "splash screen", but before offering BIOS setup, then I wouldn't immediately suspect either the power supply or the hard disk. The first thing I'd check would be to make sure no USB devices (other than kbd/mouse) are attached. Some BIOSes have problems with enumerating USB mass storage devices. Next, I'd try to boot with default CMOS settings. The symptom you describe is usually symptomatic of corrupt CMOS.

Back when I was a BIOS programmer, I created a recovery scheme called "three-boot-fail". After three unsuccessful boot attempts, the next time the system would try the default settings. Some other BIOS brands copied this function, but after three failures would simply overwrite CMOS with the defaults (I left the values intact, but used defaults instead). So, try hitting <Ctrl><Alt><Del> when you see the splash screen (three or four times in a row) and see if that makes a difference.

If not, look for a "BIOS Recovery" or "CMOS Recovery" jumper on the motherboard (refer to your documentation if you have any). Try moving the jumper to the recovery position and booting. If it works, revert to system defaults, move it back, and try again. If you can't find a jumper (or switch), you can remove the the CMOS backup battery (with power off and cord unplugged - important). It is most likely the only coin-cell battery on the motherboard. You'll need to either wait overnight for CMOS to drain, or short out the battery terminals (by pressing on the top metal tab) for a few seconds. Then when you put everything back together and power-up, you should get a power-fail/CMOS-battery error and the settings should revert to their defaults. Then you can get into BIOS Setup to reconfigure the system correctly.

If all that fails to work, I'd disconnect as many devices (such as disk drives) as possible and see if I can get into Setup. Those devices that must be connected (such as memory, video, keyboard), I'd unplug and replug - just in case one has a poor connection. Socketed components do sometimes work their way loose from thermal cycling and re-seating them may do the trick. If you find a configuration that doesn't hang, start reconnecting devices one at a time to isolate the problem component.

I hope that helps,
Eric
 
didn't you make a boot up disk when you first got the computer?

On most of the ones I've had when I have something like that happen, I turn it on and keep pushinig F8 or BIOS setup comes up.
 
Tom; OK; If you see the computers splash screen, the power supply is OK. and the CPU is functioning. Ditto BIOS.

Some Monitors show a splash screen; not the same as the computers splash screen.

Most of the time a splash screen appears that says Gateway, HP , Dell or something similar. When starting, press the TAB KEY to see the detailed start up process.

UNPLUG the computer and check the memory sticks. make sure they are seated completely.

The machine should beep ONCE with starting. Does it beep more than once?

My own machine has a serious fault. If the boot process fails, it sets a different boot drive. AAAARRRHHHHH!!!!!!!
 
Thanks for everyone's input, especially Rene (sonofmartin) who even got his IT guys working on this for me. I've got a whole lot of troubleshooting to do, and lots of suggestions to try. Consensus is the power supply and disk are ok, so I should focus on memory/bios problems.... Trouble is I also have a big proposal to a National Oil Company due today also...hum, which one to work on??

I'll post again later.

Tom
 
Hmmm.... I no expert but I'll give my standard computer advice to all those lovely PC users :wink::

Get a MAC!

Problem solved (no really, it will not have any of those problems)


Anyway, Hope you get it figured out! Good Luck!

I'm a mac convert and can absolutely say they DO have the same kinds of problems. I am a sysadmin for a church/school that is primarily mac.

All I can say is, all computers suck. Doesn't matter what fruit is on the outside.
 
I'm a mac convert and can absolutely say they DO have the same kinds of problems. I am a sysadmin for a church/school that is primarily mac.

All I can say is, all computers suck. Doesn't matter what fruit is on the outside.

Well I can't attest to that type of situation. All I know is 0-2 with PC, 1-1 with MAC. I'm sure on a larger scale, problems start becoming more apparent.
 
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