I wrote an email to Penn State Industries regarding the bad instructions for this pen kit error, as I am struggling to hold Exotic Blanks responsible because all they did for this was fulfil my pen kit order. The pen kits were packaged at Penn State and shipped to Exotic Blanks, where they simply moved them from their inbound product to a box that got shipped to me. I expect, as I am sure Exotic Blanks expects, that the sealed product kit from Penn State would be complete and correct. Penn State doesn't seem to agree. I got the following response from them -
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SUBJECT: EDC DURA CLICK PEN KIT INSTRUCTIONS ARE INCORRECT
MESSAGE FROM THE TECHNICIAN:
We are aware of a batch of kits that had bad instructions. All current inventory was pulled, checked, and corrected as necessary.
Sincerely,
The Penn State Industries Technical Department
This message has been generated by the Ticketing System.
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No offer of replacing the ruined tubes, no offer of replacement of the blank I destroyed in mechanically removing the pressed in parts called out in error in the instructions, just a statement that said they fixed their problem. What about my problem??? This was a starter set for people who have never made this pen before (like me), so I would think everyone would follow the instructions, but I guess that Penn State thinks that education should be at my cost.
Odd in that their fix still got me 4 instruction sheets that were bad in my $80 order of 5 pen kits. Great customer service. Last order from Penn State product for me.