Hi,
I was showing a Gatsby to a potential customer and they opened it to see how it works. Problem is that they did not pull off the cap but unscrewed it along with the entire mechanism.
While the cap was off they then seemed to have pushed the top down on to the mechanism some more, so now when you try to screw it back it in, it is too short to reach the threads in the body.
I would have thought that the mechanism would have been long enough to ensure that if the cap is pressed all the way on, the threads should still reach on the inside of the tube.
What can I do to (1) remove the mechanism from the cap and (2) prevent this from happening again?
Thanks
Steve
I was showing a Gatsby to a potential customer and they opened it to see how it works. Problem is that they did not pull off the cap but unscrewed it along with the entire mechanism.
While the cap was off they then seemed to have pushed the top down on to the mechanism some more, so now when you try to screw it back it in, it is too short to reach the threads in the body.
I would have thought that the mechanism would have been long enough to ensure that if the cap is pressed all the way on, the threads should still reach on the inside of the tube.
What can I do to (1) remove the mechanism from the cap and (2) prevent this from happening again?
Thanks
Steve