juteck
Member
People so often are quick to complain about bad customer service, but this group tends to give alot of praise when praise is due. Not penturning related, but I came across some excellent customer service recently that I felt I had to share. Standard disclaimer....no affiliation, etc. etc.
I placed an order for pepper seeds with Pepper Joe's (http://pepperjoe.com/) that hadn't shown up in about a week and a half. Late Monday night, I sent an email asking if the order had shipped, and was surprised to get a response within the hour. They told me the order shipped the same day as the order was placed, apologized for it not showing up, and said they would have the replacement sent the following day. The replacement order showed up in today's mail. I told them I would ship the duplicate order back to them if it shows up -- we'll see if the postal service comes through and finds the first order.........
Thanks to Pepper Joe's for excellent customer service!
I placed an order for pepper seeds with Pepper Joe's (http://pepperjoe.com/) that hadn't shown up in about a week and a half. Late Monday night, I sent an email asking if the order had shipped, and was surprised to get a response within the hour. They told me the order shipped the same day as the order was placed, apologized for it not showing up, and said they would have the replacement sent the following day. The replacement order showed up in today's mail. I told them I would ship the duplicate order back to them if it shows up -- we'll see if the postal service comes through and finds the first order.........
Thanks to Pepper Joe's for excellent customer service!