Dustin,
Finally, we called our DSL provider (TDS). After a bunch of BS with a travelling tech, I made contact with the people in the "call in service" department. They said the travelling guy had tested it, and it was running according to speed, etc. I told them that I did not have fancy testing equipment, I used a slightly different test.
Of course they asked what that was. I said in my nicest, calm voice, "The god-blessed internet does NOT come up on my computer fast enough ---- it has been better in the past and I suspect I can make it better within the next week, on my own. Again, he asked was I going to "tune up" my connection. I replied, Yes, in a way, I am going to find a carrier to REPLACE YOU and measure their success by whether I am getting the RESULTS that I want, not by the results of some test that I, your customer, could care LESS about.
He asked me to hold off for a week. By gosh, our internet has gotten downright tolerable in that week.
MIRACULOUS!!!!
FWIW