thewishman
Member
In early December 2006, I bought a Harbour Freight swing arm magnifying lamp with a circular fluorescent bulb. In April 2007, the lamp stopped working. I ordered new bulbs from the HF website and neither of them worked - must have been a problem with the lamp.
May 12, I boxed up my lamp and took my receipts for the lamp and the bulbs and expected to have a longish discussion about warranty periods. The first HF employee to meet me asked how he could help, I said, "My lamp stopped working."
He walked over to the shelf with the same lamps and handed me a new one. No questions about purchase date or how it stopped working, no paperwork, no "Show me your receipt" or "Let me ask my manager."
What a neat experience! It took me a minute to realize the transaction was over. I even asked if there was anything else I needed to do.
That is customer service!
Chris
May 12, I boxed up my lamp and took my receipts for the lamp and the bulbs and expected to have a longish discussion about warranty periods. The first HF employee to meet me asked how he could help, I said, "My lamp stopped working."
He walked over to the shelf with the same lamps and handed me a new one. No questions about purchase date or how it stopped working, no paperwork, no "Show me your receipt" or "Let me ask my manager."
What a neat experience! It took me a minute to realize the transaction was over. I even asked if there was anything else I needed to do.
That is customer service!
Chris
