Names and other identifiers removed, but otherwise these are portions of emails over the past year.
11/21/06
If I order an engraved pen today, when can it be shipped? I need it ASAP!
11/21/06 Later that evening
would absolutely be willing to pay the extra cost if the product was delivered before the 28th to the shipping address in OH, (we will be there instead of SC to celebrate!). It is our 1st wedding anniversary and I have been searching for the perfect gift for my husband.
11/30/06
Thank you so much for your service. The pen arrived on Monday, earlier than expected. It is BEAUTIFUL. We both cried! Thanks again for making our first wedding anniversary a memorable one.
10/3/07
Hi Lou,
I was hoping you could help me. I purchased the multicolored puzzle piece pen about a year ago for my husband for our 1st wedding anniversary. Now, I would like to complete the set for him as a gift from our son who will be arriving in a few weeks.
10/3/07 Later that evening
I am so pleased that you remember me. Your commitment to customer service is amazing. I remain astounded by the craftsmanship of your work. The new pen is BEAUTIFUL!
10/27/07
Hi Lou,
We just had Ben yesterday! 7lbs, 9oz and 20.5 in. We couldn't be more excited.
11/3/07
You did it again! Thank you so much for the beautiful pen and excellent customer service. Max couldn't have been happier.
And for the record, we are only related by pens...and love.
11/21/06
If I order an engraved pen today, when can it be shipped? I need it ASAP!
11/21/06 Later that evening
would absolutely be willing to pay the extra cost if the product was delivered before the 28th to the shipping address in OH, (we will be there instead of SC to celebrate!). It is our 1st wedding anniversary and I have been searching for the perfect gift for my husband.
11/30/06
Thank you so much for your service. The pen arrived on Monday, earlier than expected. It is BEAUTIFUL. We both cried! Thanks again for making our first wedding anniversary a memorable one.
10/3/07
Hi Lou,
I was hoping you could help me. I purchased the multicolored puzzle piece pen about a year ago for my husband for our 1st wedding anniversary. Now, I would like to complete the set for him as a gift from our son who will be arriving in a few weeks.
10/3/07 Later that evening
I am so pleased that you remember me. Your commitment to customer service is amazing. I remain astounded by the craftsmanship of your work. The new pen is BEAUTIFUL!
10/27/07
Hi Lou,
We just had Ben yesterday! 7lbs, 9oz and 20.5 in. We couldn't be more excited.
11/3/07
You did it again! Thank you so much for the beautiful pen and excellent customer service. Max couldn't have been happier.
And for the record, we are only related by pens...and love.
