Disappointed

[DozerMite]

I purchased my QCTP from LMS and waited anxiously for a week. When it arrived, the sleeve for the post was too large and didn't fit inside the post.
I thought maybe I was doing something incorrectly (pretty self explanitory assembly), so I called them.
I spoke with Chris and he said he would send the replacement parts. Their site said I should receive an email with tracking info.
I haven't received an email and almost a week later... still no parts.
I would have thought that a defect would warrant better attention than this. Customer service:bad:

I think my money may be better spent elsewhere.

Although I shouldn't have to check-up on a defective part replacement that has already been paid for....
I am going to contact them again.

 

[omb76]

What is a QCTP and who is LMS? I'm sorry to hear that you're having problems. It's very disappointing when you're anxiously awaiting something only to have it arrive damaged/wrong/missing parts, etc.

 

[bensoelberg]

QCTP = quick change tool post
LMS = Little machine shop

Used with a metal lathe.

 

[DozerMite]

I emailed LMS and their response was that they contacted the manufacturer and the manufacturer hasn't responded.
LMS should have sent me the replacement parts as I was told and they deal with the manufacturer. They should have followed up on this and got the parts to me. I've been waiting for these parts for over a week now.

I will NOT be ordering from them again!! I will NOT recommend them either!

 

[cnirenberg]

Sorry to hear it. Never had a problem with LMS in the past. I hope it all works out for you. We all have bad days.

 

[DozerMite]

I've sent them another email... waiting for a response.


The reason I decided to use LMS is the reviews I've read about the good service, fast shipping, etc. I could have purchased the same item from another company at a lower cost.

It only takes one bad experience... then I find another source. There is too much competition in this economy.
Customer service should be priority.

 

[Andrew Arndts]

any update?

 

[manatee]

Maybe they sent you the one I returned last month for the exact same problem! The replacement Chris sent works fine. Don't feel to bad, I just received a Gunsmith G4003g lathe from Grizzly that had extensive damage from apparently being dropped during shipment. They picked it up yesterday and are sending me a replacement. What a PAIN!