OKLAHOMAN
Member
On Thursday I called Customer service to tell them that I was not reciving one of the Satilites #110 and needed a service tech to come out to repair. Well if you have Direct TV you know that no matter what the problem they will try to walk you thru the rebooting process with their automateted ans. service unless you out smath it and hit "0" at just the right time to speak with a <s>live</s> person.Finally got a person and explained that before I called I had went tru the process she was about to make me go thru again lets not waste both our times and just set up a service call. Noooooooooo she is paid to keep us on the phone as long as possible before sending a service person, so we go thru the reboot again. Fast forward to the next day at 1pm a service tech shows up and asked me whats wrong, I tell him I'm not reciving a sat. and Its an HD sat. and the LNB for that Sat. needs replacing.(I owned a Satellite Store for 5 years). He said that first he will try REBOOTING. I sat and watched him fumble for 3 1/2 hrs on the phone with the service dept. try everthing but replace the LNB. Yes I did remind him 3 times it was the LNB.Finally he called another service rep to come and help At 4:15pm now we have two monkeys trying to grab a football.Again I said have you tried the LNB for that satellite? No the new monkey said its not thew LNB its the reciver and proceeded to disconect it to replace it with a new one. My reciver is a HD/DVR reciver and had 20-25 shows recorded and I said just try the LNB first as we don't want to lose our recordings, he turned and said its the recorder and I'm going to change it I've been doing this for 6 months and know what I'm doing. I saw red but kept quiet and let him change recivers and make the call to Direct TV to reboot the new reciver and unboot the old one. You guessed it still the same problem but I notice that I'm now reciving 2 of all channels that are HD except the one satillite. I asked about reciving 2 of the ones that I was reciving now and was told that the software on my original reciver wasn't updated when it was installed and I was onle reciving HD on 2-3 channels but was paying for all the last 14 months. I then said now do you want to change the LNB and fix it or not. After messing with it for another 20 min. they finally changed the LNB. Yep!!!! It now worked. I asked them to replace the new reciver with my old one and down load its updated software so I wouldn'd loose my recordings... NO CAN DO!... I call up direct tv and get more runaround. They leave. Next day the reciver locks up! Repeat process, call Direct TV tell them complete story and that now the reciver is locking up and only way to unlock is rebooting. Custermer service has me download new software saying that the software could have been bad. Fast forward to today Locked up 3 times during the Daytona 500 called and cant get a service man out till Tuesday or Wed. I told them the unit will be in my drive way Monday afternoon if a new unit can't be dropped off. I've been a subcriper to Direct TV from the begining 1990-91 but won't be after tomorrow if not fixed. Was told sorry but we are full for monday the earlist will be tuesday. That WOW customer service. Sorry I'm just frustrated and needed to vent.
