Communicating with PSI

[Stephen]

Grateful for advice as how to communicate with PSI from an Internationl customer. Phone calls are too expensive. All requests to their Customer services result with nil responses. I am not sure if my mails to them are going thru. E-mails sent to their customer services do not show their E-mail address and thus unable to track if they have received them accept a computer generated message that a response will be forthcoming.
My reason for communicating with them is to buy spares for their kits that I have purchased. They are extremely efficient when I order thru their shopping cart. Is there someone from PSI on IAP? That would be a help. Thanks
Stephen from Singapore

 

[wood-of-1kind]

Try WOODturningZ, they are a PSI reseller and usually offer goods at lower cost. Communication should also be better.

www.WoodTurningz.com

 

[ed4copies]

OR www.Woodnwhimsies.com is another reseller.
They also are very responsive.

 

[Mark]

That's really strange. Anytime I send them an email, I get an email back next day (from a real person). I've called and gotten parts sent out the same day too.
Just my $.02

 

[Lenny]

:good: Wood N Whimsies
:good: WoodturningZ

One other thought ... Skype
http://www.skype.com/intl/en-us/home

 

[Toni]

:good: Wood N Whimsies

They got any of that pixie dust?

Woodturningz will answer your emails, very friendly people!!

 

[Stephen]

Thanks everyone. All information appreciated.
Stephen

 

[Jgrden]

I e-mailed them a question about their flash drive source and they ignored me.

 

[stolicky]

Definitely go with Woodnwhimsies or Woodturningz. I have good experiences with both.

I emailed a question to PSI well over a year ago and am still waiting..... well, not really still waiting, but they lost a customer because I gave up on them.

I will now only order from them if I absolutely have to.

 

[DurocShark]

I've emailed them and never heard back, only to find parts in my mailbox a few days later.

I get the feeling they're sensitive to some questions, particularly those about sourcing their products. No idea why. Seems to me they should be up front about some of that stuff. But whatever...

 

[PenMan1]

Seems to me that PRAYER works best when trying to communicate with PSI.

I got ZERO response from PSI customer service, but a staffer saw my review on IAP and fixed my problem. I attributed it to prayer. Customer service blew me off.

I'd buy from the resellers. THEY have both been EXCELLENT!

 

[jpr28056]

I've e-mailed them a couple of times and never heard a word. I only buy from them when I need something I can't get anywhere else which is not often. This is mostly due to the fact that it seems they only ship once a week. I can order something on any day of the week and it only gets shipped on Thursdays.